INFORMATION ON SELECTING
AN AUSTRALIA IMMIGRATION AGENT

Gareth and I wanted our move to Australia to be an enjoyable one with the minimum stress and disappointment. It was because of this along with a conversation I had with a work colleague (they applied themselves first time round and had their application turned down) that made us decide that it was worth paying to use a migrant agent.

Do your Research on Life in Australia First

Of course we did some research first and even visited Perth for our honeymoon so we could check what life was like in Perth. At the time could not find a lot of information on the internet other than the

DIMIA website and a couple of the expat sites (hence the introduction of Immigrate Perth). If you want to move to Perth then I will be constantly adding more and more information so save me in your favorites and drop in for a regular update. Or if you have anything special you would like me to feature then drop me a line.

Anyway back to migration to Perth. You first want to get an initial idea of what to expect:-

• what the process is?
• How long it is likely to take?
• How much it is going to cost?
• Is it a Life Style you will be happy with?

• What Visa do you need?
• Are you eligible for a Visa?

There are so many different Australian visas and some take longer and are more complex than others. If it is a skilled migrant visa it can depend on your skill and your destination State or Territory to how quick you are processed. You can get some great tips from people who have already been through the process with many threads on websites such as britishexpats or you can speak to a migrant agent. Migrant agents are dealing with applications all the time so should be able to give you an idea of processing times etc…..

Remember when looking at non registered migration agent sites that people like me build the site for information purpose only. We are not in a position to offer you migration advise we can only share an opinion and the experience that we and others have had. It is Important if you want professional advice and guidance to speak with a registered migrant agent.

Initial Interview with a Registered Migrant Agent

In an initial interview a migrant agent should be able to:-

• Assess your chances of successfully migrating to Australia.
• Tell you what options are available to you and which one is the most suitable for your circumstances. (You may not be aware of the most suitable visa for your circumstances, because there are lots of visa subclasses).

Of course you do not need to use a migrant agent but Australia migration rules are complex and subject to frequent change so if your case is complicated or you do not feel confident lodging an application yourself, you will probably find it money well spent. Things don’t always run to plan and as a new migrant there are many pitfalls you may encounter. Using a reputable migrant agent is one way of making the migration process a little less stressful.

Many migration agents will not charge for an initial telephone call of around 15 minutes and some offer a no visa no fee option. They are that confident with the service they offer their clients that they will put their payment in trust until you have your visa approved, it is only then they get paid.

Webb Migration is a registered migrant agent who offer a NO VISA NO FEE POLICY They are a small team based in the Perth metro area. They operate out of an office in the Northern suburbs where if you are in Perth on your holidays you are welcome to drop by for a cup of coffee and some initial advice. If you would prefer to complete a form on line to find out your likely success rate then just fill in the attached and someone from Webb Migration will be in touch.

What Service should you expect from a Registered Migrant Agent?

A good migrant agent will guide you through the total migration process from the initial eligibility assessment to arriving in Australia. They will be available to offer guidance and answer questions you may have and generally offer the following type of service:-

• An initial telephone interview of say 15 minutes for free. It should give them time to ask a few questions and get an idea of your circumstances and the probability of your visa application being successful. A Migrant Agent should not agree to take your case on if they know it will not be accepted.

• Advise you what visa may best suit your needs and discuss alternative options available
• Advise you of the documents you will need for your application;
• Assist you filling out the application form (guidance here can be critical with some types of visa);
• Submit your application on your behalf and deal with the department. Yhis should save you heaps of time as they will take responsibility of seeing the application is prepared correctly and all the right documents are submitted)

• Keep you informed about the status of the application alongside any relevant changes to policy or regulations that could affect the outcome of your application.

• Some will even provide assistance once you arrive in Australia. Organising your initial accommodation, car hire etc…

How to choose a Registered Migrant Agent

So you are going to take the plunge and make the big move. You want to use a registered agent but know what to look for in a migration agent?

Key things include:-

1. The Migrant Agent will be Registered with MARA

   Ask your consultant for their Registered Migration Agent Number and if in any doubt ask to see a copy of the Registration Certificate.

   Before they can operate in Australia a migration agent must be registered with the Migration Agents Registration Authority (MARA). Before they can be registered the agent must be able to demonstrate a sound knowledge of immigration policy and procedure. They must also practice in accordance with a Code of Conduct, which is incorporated in Australian Migration law.

   MARA is a body you can complain to if you are dissatisfied with the service you receive. They will thoroughly investigate your claim and where the agent is found to be dishonest or incompetent cancel their registration. You can download the MARA regulation of the migration advise profession here, this document also includes the MARA complaints procedure.

   BE AWARE of non registered migrant agents as they can be found operating in countries outside Australia, where Australian law does not apply. If you use an unregistered offshore agent you are taking a real risk

   They will not be accountable to any Australian authority for their actions and have not had to demonstrate any knowledge of Australian migration policy and procedures.

   Using a MARA registered agent protects you in terms of integrity, competence and accountability Unfortunately this does not extend to non registered migrant agents.

2. Be a member of the Migration Institute of Australia (MIA)

   Ask if the agent is a member of the MIA. Ask them for their membership number and, if in any doubt, ask to see a copy of the Membership Certificate.

   The MIA has its own Code of Conduct with which all members must abide.

   The MIA investigates any complaints against members. If you are unhappy with the service provided you can complain to the MIA as well as MARA.

3. Experienced in dealing with your type of case?

   You will find that some migration agents specialise in particular types of Australian Visas so it is worth asking agents about their experience dealing with your particular visa type.

Benefits of Selecting a Migration Agent in Australia

If your migrant agent is based in Australia then they will be in a better position to provide additional assistance and contacts to assist your successful settlement in Australia. I know that WEBB Migration for example extend their services to helping you find accommodation, organizing car hire and meeting you at the airport. A service they provide on request for no additional fee.

Webb Migration Services are a highly experienced Australian migration agent, specialising in skilled migration, business migration, family migration and student visas.

With a no visa no fee policy Webb Migration Services guarantees to thoroughly assess your initial enquiry to ensure you qualify for an Australian visa before you are invited to enter into an agreement for webb migration services.

How much can you expect a Migrant Agent for their services?

MARA publish a document called Migration Advise Profession on their website. It provides average fees and a range of fees charged by the Migrant Agents who have renewed their registration in the last 6 months.

NB: BE AWARE that the level of service received from the migrant agents will differ and probably reflected in the price.

Some agents simply send you out a pack, with all the forms to fill in yourself. Other agents will complete all the forms for you. Talk to the agent about the level of service you want and get it documented in the letter of engagement so as to avoid any confusion. Also confirm with your agent if they offer a fee guarantee.

Letter of engagement

Once you have selected the migrant agent you are going to use ask them for a letter of engagement. This should include details such as:-

1. the class of visa to be applied for,

2. the agent’s fee, payable schedule,
3. services to be provided for the fee,
4. Outline of the timetable they will be working to so you know what you need to expect to happen and when, and
5. Additional payments they will be required, such as DIMIA fees they will pay on your behalf and when they will need to be paid.

REMEMBER that applying for a visa can takes time and can be a complicated process. Using a registered migration agents will give you access to specific knowledge and skills. Incomplete or inaccurate visa applications will lead to time delays and may possibly require re-application – which is especially critical given that the Government will not refund application fees;

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